Frequently Asked Questions
Everything you need to know about shopping with MaxAuto
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive an email with a tracking number to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
MaxAuto accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic or recycled materials, and we aim to reach 100% by 2026.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.